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I received a damaged item and need a refund
We apologize for any inconvenience if your order was received damaged.
To return your damaged order for a refund:
1. First, ensure it has been under 60 days since you placed the order, as orders beyond this return window cannot be returned
2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA
3. If you experience any issues, please contact our support team for additional help to receive a replacement for your damaged order please contact our Customer Support team for additional assistance.