If your DreamWell Humidifier appears to not be working, check the following :

1. The Water Tank Is Empty If the water tank is empty, the humidifier will stop operating.

• Check if the Low Water indicator is illuminated.
• Refill the water tank and restart the unit.

2. The Humidifier Is in Auto Mode When operating in Auto Mode, the humidifier will enter standby once the target humidity level has been reached.

• Check the display or the Blueair app to confirm whether the target humidity has been reached.
• If the target humidity has been reached, the unit will automatically resume operation when the humidity level drops.

3. The Pump Connector Is Misaligned If the three-pin connector between the pump and the upper body is not properly connected, the humidifier will not operate.

• Remove the upper body from the water tank.
• Align the dot on the upper body with the dot on the water tank (located above the MAX fill line).
• Reassemble the unit and ensure the connection is secure.

Still Having Issues?

Mineral buildup inside the pump may prevent the humidifier from operating correctly. If the steps above don't resolve the issue, descale the pump and water tank by following the instructions here.