New filter:
- New products may emit an odor when opening the box, that is normal.
- All materials have their own smell, including filter materials. The filter is enclosed by a plastic bag and a cardboard box, and the smell from the product is accumulated inside. The smell from filter media is harmless.
- Run your air purifier and ventilate your room to air out the air purifier and its filter to reduce the new filter odor faster.
- You may also place the new filter by an open window before starting using it or run your air purifier in a room where you spend less of your time, just for a few days until the odor fades away.
Any questions, please reach out to our Customer Support teams.
Used filter / Filter used in strong odor environment:
- When the filter is full and gets saturated it can start to release a smell, and we recommend replacing it.
- The average expected lifetime of the filter is stated for each Blueair product. However, the expected filter lifetime can be highly dependent on the environment the air purifier is in which could require more frequent replacement.
Note: it is not possible to remove all odors, ventilation in addition to using air purifiers will help get rid of strong odors.