If your air purifier does not seem to start, here is what you can try:
1. Turn off and unplug the air purifier
2. Check the power cable:
If your air purifier has a removable power cable, plug the cable firmly into the power cable socket on the air purifier. If the power cable is damaged, contact the Customer Support
3. Make sure that there are no objects or dust:
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Inside the air purifier, on top of or directly against the air purifier, around the air inlets and air outlets.
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On the pre-filters, if your air purifier has pre-filters.
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Around the air quality sensors
4. Check the filter:
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Make sure that the plastic wrapping around the filter is removed.
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Insert the filters and make sure they are correctly inserted.
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Make sure the filter door is completely closed, or that the top of the air purifier is correctly attached to the bottom.
5. Confirm that your device is functioning:
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Plug the power cable firmly into an outlet.
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Press the On/Off button to turn on the air purifier and select a speed level. If the air purifier does not have a On/Off button, directly select a fan speed from the control panel.
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Make sure that the LED indicators on the air purifier are lighting up.
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Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet).
If the air purifier still does not work as expected:
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Try to plug the power cable into another outlet. Or test your outlet with another device. For instance, you can plug in a lamp and see if it lights up.
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If you are using a power converter, make sure to check the rating label of your air purifier and verify that it is certified for use in your country.
If your air purifier seems to be working but all lights are off, you might need to adjust the LED brightness settings in the App or deactivate the Night Mode.
What is the Night Mode doing exactely?
- If your air purifier is set on Night Mode, the LED brightness and the fan speed levels will be reduced.
- When activated, the Night Mode is indicated on your air purifier, or directly in the Blueair App, depending on your model.
How to deactivate the Night Mode?
Select another fan speed on your air purifier.
Is the Night Mode available on all Protect air purifiers?
Yes. The Night Mode is available on all models. Different LED dimming solutions may be depending on the product model. Always refer to the user manual for more information.
What if the LEDs on my air purifier keep being turned off or changing colors frequently?
The air purifier may be determining the air quality in the room. You might need to wait for a few minutes and re-start the air purifier if needed:
Restart the air purifier
- Disconnect the power cable from the wall outlet and wait approximately 30 seconds
- Make sure that there are no objects or dust:
- Inside the air purifier
- Around the air inlets and air outlets
- On top of or directly against the air purifier
- On the pre-filters, if your air purifier has pre-filters
- Around the air quality sensors
- Reconnect the power cable
- Press the ON button
- Wait two minutes.
- The LED indicators should be visible.
If your air purifier still does not function as expected, or if you notice any damage on the device, please contact the local Blueair Customer Support team: https://www.blueair.com/us/contact-us-page.html