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My 2-in-1 does not start

If your 2-in-1 does not start, please try these troubleshooting methods:

1. Turn off and unplug the air purifier ​​

2. Check the power cable: ​If the power cable is damaged, contact Customer Support

3. Make sure that there are no objects or dust:

  • ​Inside the air purifier
  • On top of or directly against the air purifier​
  • Around the air inlets and air outlets​.
  • On the pre-filters
  • Around the air quality sensors.

4. Check the filter:

  • ​Make sure that the plastic wrapping around the filter is removed​.
  • Insert the filter and make sure it is correctly inserted​​. The handles should be on top.
  • Make sure that the top of the air purifier is correctly attached to the bottom.​​

5. Confirm that your device is functioning:

  • Plug the power cable firmly into an outlet
  • Press the On/Standby button to turn on the air purifier and select a speed level. If the air purifier does not have a On/Standby button, and select a fan speed from the control panel
  • Make sure that the LED indicators on the air purifier are lighting up​
  • Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet)​.

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