1. Turn off and unplug the air purifier
2. Check the power cable:
If your air purifier has a removable power cable, plug the cable firmly into the power cable socket on the air purifier. If the power cable is damaged, contact the Customer Support
3. Make sure that there are no objects or dust:
- Inside the air purifier, on top of or directly against the air purifier, around the air inlets and air outlets.
- On the pre-filters, if your air purifier has pre-filters.
- Around the air quality sensors, if your air purifier has integrated sensors.
4. Check the filter:
- Make sure that the plastic wrapping around the filter is removed.
- Insert the filters and make sure they are correctly inserted.
- Make sure the filter door is completely closed, or that the top of the air purifier is correctly attached to the bottom.
5. Confirm that your device is functioning:
- Plug the power cable firmly into an outlet.
- Press the On/Off button to turn on the air purifier and select a speed level. If the air purifier does not have a On/Off button, directly select a fan speed from the control panel.
- Make sure that the LED indicators on the air purifier are lighting up.
- Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet).
If the air purifier still does not work as expected:
- Try to plug the power cable into another outlet. Or test your outlet with another device. For instance, you can plug in a lamp and see if it lights up.
- Connect your air purifier to the Blueair App to make sure it has received the latest firmware update (if your air purifier has the WiFi feature).
- If you are using a power converter, make sure to check the rating label of your air purifier and verify that it is certified for use in your country.
If your air purifier still does not function as expected, or if you notice any damage on the device, please contact the local Blueair Customer Support team: https://www.blueair.com/customer-support.html