1. Turn off and unplug the air purifier
2. Check the power cable: If the power cable is damaged, contact Customer Support
3. Make sure that there are no objects or dust:
- Inside the air purifier
- On top of or directly against the air purifier
- Around the air inlets and air outlets.
- On the pre-filters
- Around the air quality sensors.
4. Check the filter:
- Make sure that the plastic wrapping around the filter is removed.
- Insert the filter and make sure it is correctly inserted. The handles should be on top.
- Make sure that the top of the air purifier is correctly attached to the bottom.
- Plug the power cable firmly into an outlet
- Press the On/Standby button to turn on the air purifier and select a speed level. If the air purifier does not have a On/Standby button, and select a fan speed from the control panel
- Make sure that the LED indicators on the air purifier are lighting up
- Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet).
If the air purifier still does not work as expected:
- Try to plug the power cable into another outlet. Or test your outlet with another device. For instance, you can plug in a lamp and see if it lights up.
- Connect your air purifier to the Blueair App to make sure it has received the latest firmware update (if your air purifier has the WiFi feature).
- If you are using a power converter, make sure to check the rating label of your air purifier and verify that it is certified for use in your country.
- Try a factory reset.
How to perform the factory reset
- Press and hold the power button until all LEDs blink 4 times, then release. This can take from 15 to 30 seconds depending on the model.
- The factory reset will initiate after about 5 seconds when all LEDs will blink twice again, including the red filter light indicator (don't press any buttons in the before the blinking twice happens).
- The air purifier will go to Standby mode after the factory reset is completed.
- Re-connect the air purifier to the Blueair app after resetting.
If your air purifier still does not function as expected, or if you notice any damage on the device, please contact the local Blueair Customer Support team.