1. First, check the status of your order by logging into your Blueair account directly on the Blueair website and then clicking ORDER HISTORY on the left side of the page. If the order status says shipped select VIEW ORDER DETAILS to get tracking information.
2. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
3. If the current order status has not been referenced above, allow 48-72 hours to pass and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.