Here are some troubleshooting tips you can try for Alexa:
- Make sure you're using the power adapter that was included with your device.
- Make sure you have an active internet connection.
- Check that your Alexa device isn't muted. A light indicator turns red when your device is muted.
- For devices without a screen: press the Action button to see if your Echo device responds.
- To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
- Speak naturally and clearly.
- Try saying, "Did you hear me?"
- Unplug your device and then plug it back in.
Here are some troubleshooting tips you can try for your air purifier:
- Make sure that your air purifier is plugged in and connected to the internet.
- Make sure your Blueair skill is properly set up in the Alexa app.
For additional help please go to: https://www.amazon.com/help/alexa/quickfixes
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