If your air purifier has lost connection and does not reconnect by itself after a few minutes, the first step is to try to onboard the air purifier to the Blueair app again:
- Open the Blueair app
- Open your air purifier's page, go to Product Settings and Delete your air purifier
- Click on "Connect product" and follow the instructions to connect the air purifier again.
If that did not help, please try the following:
- Log out from the Blueair app
- Make sure that you are not signed in the Blueair app on another phone. For instance if a family member is sharing the Blueair app account with you, please ask them to sign out from the Blueair app account
- Log in with your Blueair credentials
- Reboot your air purifier (unplug, wait 15-30 seconds and plug again)
- Delete your air purifier from the app
- Connect your air purifier to the app again
- When the air purifier is online, try to change the settings again.
If the air purifier does not connect, please check the "I cannot connect my air purifier" FAQ or contact us.
