If your 2-in-1 does not start, please try these troubleshooting methods:
1. Turn off and unplug the air purifier
2. Check the power cable: If the power cable is damaged, contact Customer Support
3. Make sure that there are no objects or dust:
- Inside the air purifier
- On top of or directly against the air purifier
- Around the air inlets and air outlets.
- On the pre-filters
- Around the air quality sensors.
4. Check the filter:
- Make sure that the plastic wrapping around the filter is removed.
- Insert the filter and make sure it is correctly inserted. The handles should be on top.
- Make sure that the top of the air purifier is correctly attached to the bottom.
5. Confirm that your device is functioning:
- Plug the power cable firmly into an outlet
- Press the On/Standby button to turn on the air purifier and select a speed level. If the air purifier does not have a On/Standby button, and select a fan speed from the control panel
- Make sure that the LED indicators on the air purifier are lighting up
- Make sure that the airflow is working (feel with your hands that air is coming out from the air outlet).