To complete an exchange for a purifier that is covered by the Blueair warranty program, please follow the following steps:
Step 1. Please contacts Blueair for troubleshooting assistance for the Purifier experiencing technical failure.
Step 2. Blueair customer support will provide troubleshooting assistance.
Step 3. Blueair Support will confirm your warranty eligibility (Be prepared to provide proof of purchase information if you purchased from a 3rd party other than Blueair).
Step 4. Once warranty eligibility is confirmed, the agent will email you a return label as well as instructions on how to complete the exchange.
Step 5. The customer will then use the return label to return the non-working Purifier.
Step 6. Blueair support will ship a new Purifier to you to complete the exchange process.
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