If you are having problems with creating a new account or logging in of your existing account, we recommend you change internet connection temporarily by following these steps:
1. Disable the Wi-Fi from your mobile device
2. Activate your Mobile Data (Open Settings > Open Mobile Data > ON)
3. Close the Blueair App and then open it again
4. Log in with your existing Blueair account credentials (email address and password)
5. If you have set up your Blueair App and air purifier in one country and move them to a different country, we recommend that you create a new Blueair App account (with a different email address as your username).