The light on my device is glowing (as if it was breathing slowly)
Your device has lost its Wi-Fi connection temporarily.
If you haven’t changed any the Wi-Fi settings on your router, the device should be able to reconnect by itself within a few minutes.
If necessary, try the following troubleshooting tips to reconnect the device:
- If you changed a Wi-Fi setting on your router, you must update your app with these settings. Tap ‘+’ in the top right corner of the app and re-add your device.
- Unplug and plug the router.
- Make sure that VPN is off and that you are not using Firewalls (for more information about, check below the Wi-Fi network requirements: 'What Wi-Fi does Blueair smart products support?').
- Place the device closer to the router.
- Check to see if the Wi-Fi is busy with other devices.
What Wi-Fi does your Blueair product support?
2.4 GHz standard Wi-Fi access point (b, g or n).
All standard signal encryptions: WEP, WPA, WPA2, TKIP, AES.
Un-encrypted wireless connections (i.e. Open) Please note: Professional versions of the protocols which require a certificate are not supported. This can be the case for company networks.
Captive portals are not supported. This is when you need to enter a username and password to access internet, such as in airports or public places.
An access point that broadcasts multiple SSIDs networks or on multiple channels simultaneously may create problems of data packets being lost. This is especially the case in pairing products to the app.
Make sure that no firewall blocks outgoing connections (blocking inbound connections is OK) or any restrictions on protocols such as http/https or sockets.