Customer Support FAQs - Let's solve your problem
FAQs - Let's solve your problem
Blueair Air Purifiers
- Can Blueair’s purifiers remove smoke and harmful gases?
- Can Blueair’s purifiers trap airborne bacteria?
- How can I check that my air purifier works?
- How do I choose air purifier?
- How do I maximize the performance of my Blueair air purifier?
- What air purifiers can I control with the Blueair Friend mobile app?
Aware Air Monitor
- Can I move my Blueair Aware between different rooms?
- How do I connect my Blueair Aware to my Blueair Friend app using manual configuration?
- How do I get started using my Blueair Aware?
- How do I reduce abnormal air quality levels?
- How does the Blueair Aware monitor work?
- I am unable to connect my Blueair Aware to Wi-Fi. What should I do?
- My Aware looks like it is turned off. What should I check?
- My Aware’s LED switches on by itself. What should I check?
- My Blueair Aware’s LED is pulsing slowly. What should I check?
- What do the color levels on the LED bar on my Blueair Aware show?
- What does the Blueair Aware air quality monitor measure?
- Why do I need an air quality monitor?
Blueair Friend App
- Can I turn off the light of my unit at night?
- Does the Blueair Friend mobile app support Apple Watch?
- How can I control my Wi-Fi enabled air purifier from my Blueair app?
- How do I remove a device from my Blueair Friend mobile app?
- How do I set my unit to auto mode, based on my Aware?
- How many Wi-Fi enabled air purifiers and Aware can I connect to my Blueair Friend app?
- How to change the LED intensity on my unit?
- I can’t see my device in my Blueair Friend app anymore. What happened?
- My app indicates a polluted air, what should I do?
- My app shows outdoor values set to zero
- My unit has lost connection. How do I reconnect it?
- The readings in my app don't seem be accurate
- What are the features of my Blueair Friend App?
- What is AQI?
- What requirements does my Wi-Fi network need to fulfil?
- What’s Ozone (O3)?
- Why is my city not listed in the Blueair Friend app?
- Why is there no data showing on my historical chart?
Classic Air Purifiers
- How can I get information about my air quality from my Classic air purifier?
- How do I connect my Classic to the Blueair Friend app using manual mode?
- How do I set my Classic to run on automode based on the external air quality monitor Aware?
- I am unable to connect my Classic to my Blueair Friend app. What should I check?
- I have a Classic with integrated sensors. How do I set my Classic to run on automode via the Blueair Friend app?
- What do the integrated sensors in the New Classic range measure?
- Why has the fan speed on my Classic changed by itself?
- Sense Air Purifier
Blueair Sense+ Air purifier
- How do I Connect my Sense+ to my Blueair Friend app using manual configuration?
- I am unable to connect my Sense+ to my Blueair Friend app. What should I check?
- My Sense+ doesn’t react when I swipe my hand over it and I am not able to set the fan speed. What should I do?
- The Wi-Fi symbol on my Sense+'s top display is blinking or pulsing and a circle is visible below.
- Why do you call The Sense+ the ”intelligent air purifier”?
- Why has the fan speed on my Sense+ changed by itself?
- Pro Air Purifiers
Blue by Blueair
- Can Blue remove indoor gases?
- Can Blue trap airborne bacteria?
- How can I get the most from my Blue product?
- How do I make a fair comparison of air purification systems?
- How many units needed for a certain home size?
- How often should I change the filter in my Blue unit?
- How small is a micron and why does it matter?
- What does CADR mean?
- Why should I consider an air purification system?
- How do I know when I need to change the filter in my manual unit?
- How do I reset the filter replacement indicator for my manual unit?
- How do I reset the filter timer on my Electronic unit?
- How does the HEPASilent technology work?
- How often should I change my filter?
- What is a SmokeStop filter?
- Why should I only use authorized Blueair filters?
- Indoor Air Pollution
- Outdoor Air Pollution
- Filter Club