All the effectiveness without all the noise? When something sounds almost too good to be true you are likely to have questions. We hope to answer some of them here. If not, we'd love to help. Contact us ›
How close can I place my air purifier to the wall?
The back of the 400 series can be placed flush against the wall and a clearance of 4 inches or more in required on each of the gray sides of the unit.
Can I purchase a unit with wheels?
Yes. The 400 Series does not come with wheels, but a wheel chassis can be purchased. Please contact our customer service team at 1.888.BLUEAIR to order.
My ‘E’ series unit is constantly running on high while on auto. How can I fix this?
This is usually caused by the sensor being clogged. To fix the problem you will need to use a can of compressed air and give the sensor area a couple of 3 second blasts. On the 400 series, the sensors are in a small grate right above the large grate where the air comes out.
How do I reset the filter timer on my Electronic unit?
To reset the filter replacement indicator on an ‘E’ series unit, press and hold the “TIMER” button for 5 seconds. The filter change indicator light will turn off and the counter will begin its countdown to the next filter change(188 days).
How do I know when I need to change the filter in my electronic unit?
The filter timer built into your electronic unit will flash an LED light to indicate when it needs to be changed.
How do I set the automatic ON and automatic OFF feature on my electronic unit?
When the unit is turned off, use the PRESET key on the remote control to set ON TIME, OFF TIME and SPEED.
Setting an ON time.
Press the PRESET key once. Set the ON TIME by using the plus (+) and minus (–) keys to add or subtract time in intervals of 30 minutes. The display will indicate the amount of time (for instance, 1 for one hour) and count down to zero, when the unit will turn itself on.
Setting an OFF time.
Press the PRESET key again. Set the OFF TIME using the plus (+) and minus (–) keys to add or subtract time in intervals of 30 minutes. The display will indicate the amount of time (for instance, 4 for four hours) until the unit will turn itself off. If ON TIME is set at 1 and OFF TIME is set at 4, the unit will turn on after 1 hour and turn off after 4 hours of operation.