All the effectiveness without all the noise? When something sounds almost too good to be true you are likely to have questions. We hope to answer some of them here. If not, we'd love to help. Contact us ›
How do I change my filter?
To change the filter on a 500 or 600 series unit, remove the top of the unit to reveal the filters. Remove the top filter and then slide out the additional filters on each side. When inserting the new filters, follow the labels on the filter packaging to assure they are facing the correct way. Don’t worry about which filter is placed where, they’re all the same.
How close can I place my air purifier to the wall?
To allow the SurroundAir™ technology to work correctly, we suggest leaving 4 or more inches around the entire unit.
How many filters should I buy?
To replace the filters in your 500 series unit, you only need to purchase one filter package, containing 3 filters. The 500/600 series filters are the same and will always come with the three necessary filters.
What if one of my wheels break?
Give us a call, 1.888.BLUEAIR, and we’ll order you a new one. Broken wheels can easily be removed by simply turning the unit on its side and pulling out the wheel. A new wheel can be popped back in, in the same way.
Why does my new filter look different than my old one?
You might notice one side of your new filter is black, this is because we’ve added a sheet of activated carbon to make the unit more visually appealing and increase it’s odor and gas removal.
How do I reset the filter replacement indicator for my manual unit?
To reset the magnetic filter timer, press and hold the “RESET” button for 10 second. The filter change indicator light will turn off and the counter will begin its countdown to the next filter change(188 days). To temporarily stop the filter indicator light for five days, press the “SNOOZE” button.
How do I know when I need to change the filter in my manual unit?
Your magnetic filter timer will keep track of when your filter needs to be changed; its LED light will flash to notify you every six months or 188 days.