We apologize for the issue with your order:

To return your order for a refund:
1. First ensure it has been under 30 days since you placed the order as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help
To receive a replacement for your order please contact our Customer Support team for additional assistance.