Account & Orders

My Account

How can I get a discount or promo code? + -

Blueair occasionally offers discounts on units which are typically shown on the product page or reflected in-cart. Any available promo codes can typically be found on the Blueair homepage or on marketing banners featured at the top of our website.

You can also sign up for our marketing emails to be the first to know when a promotion launches. Filter Subscribers recieve a 15% discount but we do not offer any other discounts or promo codes towards filters. Our Customer Experience team is unable to provide any promo codes not listed on/through our website.

I need help updating my credit card for Filter Subscription Orders + -

1. Log in to your Blueair account directly through the Blueair website

2. Select My Profile on the left side of the screen, scroll down to Payment Method, and select Add New Payment Method on the right side of the screen. Once you've added a new payment method be sure to remove your old payment method that you wanted to replace.

3. Note! If your order was canceled or you would like to make changes to your next shipment date

Please select Filter Subscription
Hit “edit” on each subscription you wish to update & select your desired ship date.

Tracking says my order was delivered but I never received it. + -

I received a damaged filter subscription order + -

To return your damaged order for a refund:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to the following link and you will be guided through completing the return process:

US and CA: https://www.blueair.com/apps/returns

3. If you experience any issues with the return process, please get in touch with our support team for additional help

4. To receive a replacement for your damaged order, please also contact our Customer Support team for additional assistance

My Smart Subscription never shipped + -

Check your Blueair app to see if it is connected and receiving a signal from your device (you’ll see a percentage in Filter Usage). If it is not, follow the steps to reconnect. If it is, please call customer support.

Remove the device from the Blueair App.

Unplug the device then plug it back in and turn it on.

Add the device back to the Blueair App.

If you need any additional assistance, please feel free to contact our support team via the following link. https://www.blueair.com/us/contact-us-page.html

Order & Shipping FAQ

How do I update the shipment date for my Filter Subscription? + -

To manage your filter subscription shipment date, log in to your Blueair account directly on the Blueair website.

Sign in to your account and click on Filter Subscription for filter subscription changes, including moving forward, delaying, or stopping future shipments. You can also update your payment information, shipping address, as well as register a new device directly in your online account.

I have not received my filter subscription order + -

First, check to ensure your subscription is active, and if it is active, check the next scheduled shipping date to ensure the ship date has already passed

1. You can check this by logging into your Blueair account directly on the Blueair website. Simply, sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen.
2. While logged into your account you can click the ORDER HISTORY on the left side of the page and if the order status says shipped VIEW ORDER DETAILS to get tracking
3. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
4. If 72 hours have passed and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

I have not received my web order + -

1. First, check the status of your order by logging into your Blueair account directly on the Blueair website and then clicking ORDER HISTORY on the left side of the page. If the order status says shipped select VIEW ORDER DETAILS to get tracking information.
2. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
3. If the current order status has not been referenced above, allow 48-72 hours to pass and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

I need assistance returning a filter subscription order + -

To return an eligible item you ordered:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to the following link and you will be guided through completing the return process:

US and CA: https://www.blueair.com/apps/returns

3. If you experience any issues, please contact our support team for additional help

I need help tracking my filter subscription order + -