Return policy

Return policy


In order to return a Blueair unit pursuant to this Limited Warranty, you should first contact Blueair Customer Experience at 888-258-3247, between 8:00AM and 5:00PM CT, Monday through Friday, or by email, to request a Return Authorization Number (RA#). You must include the RA# on the return package. Returns without an RA#, or with an unauthorized or missing RA#, will be refused by Blueair and will be returned to you at your expense. RETURNS RECEIVED 60 DAYS OR MORE AFTER THE RA# ISSUE DATE MAY BE REFUSED AND RETURNED AT SENDER’S EXPENSE. You are responsible for all shipping, handling, and processing costs on returned Blueair units. Along with the RA#, when you contact Blueair Customer Service, you will receive the location where you should send your Blueair unit. Returns must be shipped by verifiable tracking number (FedEx or UPS) to that location.



The following must be included in the return:


•                   Order Number, Return Authorization Number (RA#), name, address, zip code, phone number, e-mail address and original packing slip (if purchased online). If purchased at retail, please include the original receipt.

•                   Put the RA# on the package. If there is no RA# on the package, the Blueair unit will be returned to you at your expense.

•                   Detailed explanation as to the reason for your return of the Blueair unit.

•                   The Blueair unit must be packed in its original carton with the original packing materials.


Additional Return Terms & Conditions


All Blueair units must be returned in the original packaging, including all accessories and user manual. Any shipping, handling, and processing costs are non-refundable.


Refund policy


Proof of purchase is required for refunds and returns. Refunds on authorized returned units will be processed within sixty (60) days of receipt at Blueair Returns Center. You must be able to provide Proof of Delivery (POD) that returned product was actually received by Blueair Returns Center. If Blueair is unable to identify that it received the returned Blueair unit, and you cannot provide proof of such, Blueair will not be liable for any Blueair unit repair, replacement, or refund.