Filter Subscription

We are sorry to see you go!

1. Click the link below to sign into your online account: https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. Select FILTER SUBSCRIPTION on the left side of the screen

3. Hit ""edit"" on each subscription you'd like to cancel and scroll down to the ""unsubscribe"" link

4. Confirm your cancellation, and you'll be all set! "

You can manage the ship date(s) for your subscription by logging into your Blueair account directly on the Blueair website: https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F.

Sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen. To move your ship date earlier or later:

1. Find the Subscription you want to edit if there is more than one.

2. Then click “Edit Subscription” at the bottom left-hand corner.

3. Select the date you would like the next shipment to be processed and click “Save”. "

1. Click below to sign into your account: https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. Select PAYMENT on the left side of the screen and add your new card (be sure to hit ""save""!)

3. Note! If your order was canceled or you would like to make changes to your next shipment date

4. Please select FILTER SUBSCRIPTION

5. Hit “edit” on each subscription you wish to update & select the next available ship date"

To return an eligible item you ordered:

1. First, ensure it has been under 60 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country, and you will be guided through completing the return process: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help"

We are sorry to hear about the issue with your order.

If you can safely retrieve the order from the address the order was delivered to, this may be an option you may consider • Ask your neighbors if they received a package addressed to you • If you are still unable to locate the order, please get in touch with our support team

First, check to ensure your subscription is active, and if it is active, check the next scheduled shipping date to ensure the ship date has already passed

1. You can check this by logging into your Blueair account directly on the Blueair website. Simply, sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen.

2. While logged into your account you can click the ORDER HISTORY on the left side of the page and if the order status says shipped VIEW ORDER DETAILS to get tracking

3. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.

4. If 72 hours have passed and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

To update your address for your filter subscription:

1. Click the link below to sign into your online account: https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. Click on Filter Subscriptions on the left.

3. Click Edit on the right next to the Subscription whose shipping address you'd like to edit.

4. Scroll down and edit the shipping information.

5. Hit Save and Update at the bottom."

1. Sign into your account at: https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. From the “Filters & Accessories” drop-down click on the link “Learn more” and then select “Subscribe now”

3. Select the “Family” of your purifier.

4. Select the “Series” of your purifier.

5. Select the “Filter” type if you have multiple options. (This step will be skipped if there is only one filter option for your purifier)

6. Select Shipment Frequency: 3, 6, 9 months…

7. Select the “Next Shipment Date” for the first shipment.

8. You will be able to view the next Shipment Date based on your interval time frame via the calendar.

9. Select the Checkbox to agree to the Filter Subscription Terms.

10. Click Complete.

11. Complete the Checkout steps for your subscription

12. Place the order and you are now subscribed to the Blueair Subscription Program!"

First, check to ensure your subscription is active, and if it is active, check the next scheduled shipping date to ensure the ship date has already passed

1. You can check this by logging into your Blueair account directly on the Blueair website. Simply, sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen.

2. While logged into your account you can click the ORDER HISTORY on the left side of the page and if the order status says shipped VIEW ORDER DETAILS to get tracking

3. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.

4. If 72 hours have passed and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

To return an eligible item you ordered:

1. First ensure it has been under 60 days since you placed the order as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country and you will be guided through completing the return process: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help"

To return your damaged order for a refund:

1. First, ensure it has been under 60 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country, and you will be guided through completing the return process: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues with the return process, please get in touch with our support team for additional help

4. To receive a replacement for your damaged order, please also contact our Customer Support team for additional assistance"