Order and Shipping

Order & Shipping FAQ

I need to return my filter subscription order + -

To return an eligible item you ordered:

1. First ensure it has been under 30 days since you placed the order as orders beyond this return window cannot be returned
2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help

I received a damaged item and need a refund + -

We apologize for any inconvenience if your order was received damaged.

To return your damaged order for a refund:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help to receive a replacement for your damaged order please contact our Customer Support team for additional assistance.

I received a damaged order + -

We apologize for any inconvenience with your order.

To return your damaged order for a refund:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country, and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues with the return process, please get in touch with our support team for additional help

4. To receive a replacement for your damaged order, please also contact our Customer Support team for additional assistance

What are the steps in the return process? + -

You have 30 days from the order date to return the item that was shipped to you for a refund.

All Blueair units must be returned in the original packaging, including all accessories and user manual.

To start your return for a refund go to one of the following links depending on your country and you will be guided through completing the return process:

a. US: https://returns.narvar.com/blueair/returns?locale=en_US

b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

Return tracking shows delivered to Blueair but have not received my refund + -

It can take up to 30 days for us to receive and process your return, but refunds are typically issued in 5-7 business from receipt at our warehouse.

If it has been at least 7 business days since the package was delivered to our warehouse and you would like an update, please reach out to our customer support team for additional assistance.