Order and Shipping

Order & Shipping FAQ

I received a damaged filter subscription order + -

To return your damaged order for a refund:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to the following link and you will be guided through completing the return process:

US and CA: https://www.blueair.com/apps/returns

3. If you experience any issues with the return process, please get in touch with our support team for additional help

4. To receive a replacement for your damaged order, please also contact our Customer Support team for additional assistance

My Smart Subscription never shipped + -

Check your Blueair app to see if it is connected and receiving a signal from your device (you’ll see a percentage in Filter Usage). If it is not, follow the steps to reconnect. If it is, please call customer support.

Remove the device from the Blueair App.

Unplug the device then plug it back in and turn it on.

Add the device back to the Blueair App.

If you need any additional assistance, please feel free to contact our support team via the following link. https://www.blueair.com/us/contact-us-page.html

Need assistance updating filter subscription address + -

To update your address for your filter subscription:

1. Click the link below to sign into your online account:
https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. Click on Filter Subscriptions on the left.

3. Click Edit on the right next to the Subscription whose shipping address you'd like to edit.

4. Scroll down and edit the shipping information.

5. Hit Save and Update at the bottom.

Need assistance canceling my subscription + -

We are sorry to see you go!

1. Click the link below to sign into your online account:
https://www.blueair.com/us/client/login/?original=%2Fus%2Fclient%2Fmy-account%2F

2. Select FILTER SUBSCRIPTION on the left side of the screen

3. Hit "edit" on each subscription you'd like to cancel and scroll down to the "unsubscribe" link

4. Confirm your cancellation, and you'll be all set!