Order and Shipping

Order & Shipping FAQ

I created a return but never received the shipping label + -

I have completed the return process but have not received a refund + -

It can take up to 30 days for us to receive and process your return, but refunds are typically issued in 5-7 business from receipt at our warehouse.

If it has been at least 7 business days since the package was delivered to our warehouse and you would like an update, please reach out to our customer support team for additional assistance.

I need assistance returning my web order + -

To return an eligible item you ordered:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country, and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help

I need help moving my ship date earlier or delaying next order + -

You can manage the ship date(s) for your subscription by logging into your Blueair account directly on the Blueair website by clicking here.

Sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen.

To move your ship date earlier or later:
1. Find the Subscription you want to edit if there is more than one.
2. Then click “Edit Subscription” at the bottom left-hand corner.
3. Select the date you would like the next shipment to be processed and click “Save”.

I need help tracking my website order + -

First, check the status of your order by logging into your Blueair account directly on the Blueair website and then clicking ORDER HISTORY on the left side of the page. If the order status says shipped, select VIEW ORDER DETAILS to get tracking information.
If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
If the current order status has not been referenced above, allow 48-72 hours to pass, and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.