If you're experiencing issues with your fan, try removing it from the app and pairing it again. This resolves the issue in most cases.
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Open the app and select your fan.
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Scroll down and tap Device Settings.
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Select Delete Device.
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Confirm by tapping Yes, Delete Product.
Once the fan has been completely removed from the app:
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Tap the + icon in the upper-right corner of the app.
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Follow the on-screen instructions to pair your fan again.