Account and Warranty

Account & Warranty FAQ

What are the warranty period and conditions for the Blueair products? + -

How do I register my purifier for the Blueair warranty? + -

As long as you purchased your unit from an authorized Blueair retailer, you are able to register your unit for warranty with Blueair.com

Each family of Blueair air purifiers is subject to different warranty periods, so please check the respective model’s product page for more information.

To register you must first create an account with Blueair.com. If you already have an account, please login through the below link as well.

Blueair.com Create Account/ Log in ↗

Then, simply navigate to My Account > Warranty > Add New Unit to fill out the Warranty registration form.

To submit a warranty, claim on your unit, please follow the below link to get more information on that process:

Blueair Warranty ↗

If you are having issues registering your unit for warranty, please reach out to our customer support team.

What is your warranty policy? + -

How do I get a warranty exchange for my unit? + -

To complete an exchange for a purifier that is covered by the Blueair warranty program, please follow the following steps:

Step 1. Please contacts Blueair for troubleshooting assistance for the Purifier experiencing technical failure.

Step 2. Blueair customer support will provide troubleshooting assistance.

Step 3. Blueair Support will confirm your warranty eligibility (Be prepared to provide proof of purchase information if you purchased from a 3rd party other than Blueair).

Step 4. Once warranty eligibility is confirmed, the agent will email you a return label as well as instructions on how to complete the exchange.

Step 5. The customer will then use the return label to return the non-working Purifier.

Step 6. Blueair support will ship a new Purifier to you to complete the exchange process.

Is my purifier under warranty? + -

Your purifier has a limited warranty of up to one year from the date of purchase. To extend the warranty to two years or more (depending on your model, check the product pages of your purifier for additional warranty specifics), you would have needed to complete the Product Registration form in the 'My Units' section of your customer account, within (60) days of purchase or register through the Blueair Friend mobile app. If this is not completed within 60 days of purchase, Blueair may deny your warranty claim for the second year of coverage.