To manage your filter subscription shipment date, log in to your Blueair account directly on the Blueair website.

Sign in to your account and click on Filter Subscription for filter subscription changes, including moving forward, delaying, or stopping future shipments. You can also update your payment information, shipping address, as well as register a new device directly in your online account.

First, check to ensure your subscription is active, and if it is active, check the next scheduled shipping date to ensure the ship date has already passed

1. You can check this by logging into your Blueair account directly on the Blueair website. Simply, sign into the website, then click FILTER SUBSCRIPTION on the left side of the screen.
2. While logged into your account you can click the ORDER HISTORY on the left side of the page and if the order status says shipped VIEW ORDER DETAILS to get tracking
3. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
4. If 72 hours have passed and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

1. First, check the status of your order by logging into your Blueair account directly on the Blueair website and then clicking ORDER HISTORY on the left side of the page. If the order status says shipped select VIEW ORDER DETAILS to get tracking information.
2. If the order is marked Canceled or Closed in your account, your card on file could be expired or invalid, or we may not have stock of the item ordered. If either is the reason, we email you to confirm this was the issue. Please check to see if you received an email regarding this issue.
3. If the current order status has not been referenced above, allow 48-72 hours to pass and you still have been unable to get any information on your order, please contact our customer support team directly for assistance.

To return an eligible item you ordered:

1. First, ensure it has been under 30 days since you placed the order, as orders beyond this return window cannot be returned

2. Go to one of the following links depending on your country, and you will be guided through completing the return process:
a. US: https://returns.narvar.com/blueair/returns?locale=en_US
b. CA: https://returns.narvar.com/blueair/returns?locale=en_CA

3. If you experience any issues, please contact our support team for additional help